RETURN POLICY
Greetings, and welcome to ZDSKJLK! Our dedication is to delivering exceptional furniture and a superior shopping experience. Should your purchase not meet your expectations, our Return Policy is crafted for a seamless return process. Please review the guidelines below:
1. **Eligibility for Returns**
- **Timeline:** We accept return requests within a 30-day window from the date of delivery. Returns requested beyond this period will not be processed.
- **Product State:** Items are returnable if they remain in their original, unused state, complete with all packaging and tags. Assembled or used items are excluded from our return policy.
- **Custom Orders:** Tailored or special orders are final sale and cannot be returned. Accuracy in your order is crucial.
2. **Initiating a Return**
- **Submission:** To initiate a return, email our customer service at support@ZDSKJLK.shop, including your order number, product details, and the reason for the return.
- **Acknowledgment:** We will assess your request within two business days and email you detailed return instructions.
- **Shipping:** Customers are responsible for return shipping costs. Return the item to the address specified in the confirmation email and retain your shipping receipt for tracking.
3. **Refund Procedure**
- **Processing Time:** Refunds will be processed within seven business days after we receive and verify the item's condition. Refunds will be credited back to your original payment method.
- **Shipping Fees:** Initial shipping charges are non-refundable, and the customer is responsible for all return shipping expenses.
4. **Exchanges**
- We do not facilitate direct exchanges. To exchange an item, please return the original item and subsequently place a new order for the desired product.
5. **Getting in Touch**
- For any inquiries or additional support, please reach out to our customer service team at support@ZDSKJLK.shop.
We appreciate your selection of ZDSKJLK and are committed to providing you with top-quality furnishings.